Shipping Info

A shipment takes 14 business days to arrive, please refer to the table below for shipping times.

Important Notices

• All deliveries are pending approval and merchandise availability
• Orders are processed Monday to Friday, don't ship Saturdays, Sundays, or holidays
• Watch for an email from us after placing order. We may need additional information to process your order
• Alovz isn't responsible for lost or stolen packages
• You cannot use with any other discount code
• Alovz will charge Taxes (Include GST, PST, HST, and QST, where applicable) in advance when you place the order, and help you arrange the customs agent or other representative on behalf of you to remit the relevant import taxes

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact us as soon as possible.

During peak sale season or COVID-19, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "My Account" > "ORDER" to track your order.

Delivery FAQ

1. I've received the order what should I do?
   Check our delivery information for your estimated delivery day. If the time has exceeded the estimated delivery as outlined above, please firstly check with your local post office to see if they are holding your parcel. If the post office doesn't have your parcel, please contact to help. Please be ready to advise your order name and order number.
2. What happened If I want to change the delivery address?
   Unfortunately, we are unable to change your delivery address once an order has been dispatched.
3. What happens if my parcel arrives damaged or with items missing?
   If your item requires a signature, ensure that you ask the courier to make a note that the parcel is damaged or has items missing. If something has gone wrong with your order, please us with your name and order number. Please also declare whether you would prefer a replacement or refund. Please note in some circumstances, a declaration form is procedure.